FREQUENTLY ASKED QUESTIONS

HOW LONG WILL IT TAKE FOR MY ITEM TO SHIP?

Our shipping times vary, depending on the contents of your order. 

Rugs: Most rugs ship via FedEx and arrive within 2-3 weeks of order receipt.

Decor: In stock decor ships within 5-7 business days of your order receipt

.

Art: Most of our art is made to order. Please allow 4-6 weeks for order fulfillment and delivery.

Lighting: Most lighting ships via FedEx and arrives within 2-3 weeks of order receipt.

Furniture: Our furniture lead times vary depending on the manufacturer, but most items ship within 4-6 weeks from your order date.

Pillows: In stock pillows will take 1 to 2 weeks. Custom made Pillows will take 2 to 4 for production and 7-10 days processing and delivery. 

CAN I GET AN ORDER STATUS

Our ship times vary, and we thank you for your patience! You will receive a tracking number as soon as one is provided by our fulfillment teams or vendors.

 

SOME OF MY ITEMS HAVE ARRIVED, BUT NOT ALL OF THEM. WHERE ARE THEY?

 

Our furniture, lighting and rugs ship directly from our vendors, and we will provide tracking as soon as it is available! Our pillows are always made to order, and will ship separately from decor.

If you have any further questions or concerns email us at ateliertricot@gmail.com and one of our team members will be able to assist you. 

HELP

  • White Facebook Icon
  • White Pinterest Icon
  • White Instagram Icon

©2017 by Ateliier Tricot