SHIPPING AND RETURNS

SHIPPING & RETURNS

 

SHIPPING

GENERAL DECOR ITEMS

Lead time and shipping varies depending on the product. Information will be specified in each product description.

 
PILLOWS / TEXTILES

We strive to have all in stock items shipped as quickly as possible. Certain products are made to order and will ship within 7-10 days. Carrier tracking information will be provided once shipped. Transit times vary depending on product and location. Once shipped you should expect your order to arrive in 2-7 days.

 
ARTWORK

Most artwork is made to order. Please allow 6-8 weeks from our vendors for fulfillment and delivery.

 
RUGS

Most of our rugs, subject to availability, should ship between 2-3 weeks from the date of your order. Please allow another week for delivery.

 
LIGHTING

Most lighting, subject to availability, should ship between 2-3 weeks from the date of your order. Please allow another week for delivery.

Shipping rates effective as of April 12, 2017.

 

DOMESTIC SHIPPING RATES

Order Amount            Standard shipping

 

$0.00 - $30.00              $6.00

$30.01 - $50.00            $9.00

$50.01 - $75.00            $12.00

$75.01 - $100.00          $15.00

$100.01 - $150.00        $17.00

$150.01 - $200.00        $22.00

$200.01 - $300.00        $26.00

$300.01 - $400.00        $33.00

$400.01 - $500.00        $39.00

$500.01 - $750.00        $49.00

$750.01 - $1000.00      $64.00

$1000.01 - $1500.00    $86.00

$1500.01 - $2000.00    $104.00

$2000.01 - $3000.00    $124.00

$3000.01 +                   $136.00


 

SHIPPING TO CANADA

 

Order Amount            Standard shipping

$0.00 - $6.00                  $10.00

$6.01 - $30.00                $18.00

$30.01 - $50.00              $24.00

$50.01 - $75.00              $27.00

$75.01 - $100.00            $40.00

$100.01 - $149.00          $46.00

$150.01 - $225.00          $50.00

$225.01 - $300.00          $56.00

$300.01 - $500.00          $64.00

$500.01 - $750.00          $74.00

$750.01 - $1000.00        $86.00

$1000.01 - $1500.00      $96.00

$1500.01 - $2000.00      $112.00

$2000.01 - $3000.00      $124.00

$3000.01 - $3500.00      $136.00

$3500.01 +                     $148.00

 
ALASKA & HAWAII

Items shipped to Alaska and Hawaii are delivered by UPS with an additional charge of $10. Furniture deliveries are not available to these areas. 

 
SHIPPING TO CANADA

 

All of our items ship from within the United States, prices are shown in U.S. dollars. We cannot ship furniture to Canada at this time. Please contact support ateliertricot@gmail.com for any additional assistance. Customers are responsible for import taxes, carrier fees and customs declarations. Please allow 10-14 days for delivery.

 
INTERNATIONAL ORDERS

Unfortunately, we cannot ship to the U.S. territories or foreign countries other than Canada at this time.

 
FURNITURE DELIVERY

 

Most of our furniture items will be delivered third party by a delivery service provider who will bring the item into your home. We ask that you inspect your delivery upon its arrival, and provide a signature upon receipt. If you have any questions about how your furniture item will be shipped and delivered, please email us at ateliertricot@gmail.com

 

GENERAL RETURNS

  • We must receive the item within 30 days of delivery.

  • Please email our team at ateliertricot@gmail.com

  • We will not cover return shipping fees; all return shipping charges are the customer’s responsibility.

  • It must arrive at the address provided for the return. undamaged. The product must be returned in its original packaging. If the order arrives damaged, we cannot provide a refund and you will need to file a claim with your shipping company.

  • Once the item is returned undamaged within the 30 day window, we will provide a full refund for the purchase price of the product. The original shipping charges are non-refundable.

  • Once the item arrives safely, we will inspect it and issue a credit to the same form of payment that was used to make the original purchase.

  • You must obtain a Return Authorization number from Atelier Tricot prior to shipping the packages you wish to return. Please ship all return packages to the address provided by our team members once you contact us. (make sure to note your order number and RA number):

 

RUGS & LIGHTING

Requirements for returned Rugs & Lighting:

  • We only accept a return on non-installed items.

  • The fixture must be in the original packaging. This includes all original packaging material and original factory information and paperwork.

  • There is a 15% restocking fee on all returned rugs and lighting.

  • The fixture / rug must be packaged exactly as it was shipped. Do not write or put any markings on the outside of the packaging. Any slight variation in the repackaging could cause the piece to be damaged in transit, making the return invalid.

  • Any customized lighting is non-refundable.

 
FURNITURE

All furniture sales are final. We cannot accept returns on any furniture purchases. 

CANCELLATION POLICY

Unfortunately we are unable to cancel your order once it has been received and processed by our fulfillment team. When you submit your order and the payment has been processed, it can no longer be modified or edited by our team in any way. 

If we are unable to cancel your order, please contact our support team at ateliertricot@gmail.com to receive a return authorization number and form to receive a full refund of your purchase, less shipping costs.

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